General Information
General
information on ordering, policy and services.
Can I transfer existing domain name to 3TEC.COM?
Yes.
A number of our customers have transferred domains to our service.
When you place an order online or by telephone, be sure to specify
that you are requesting a transfer and NOT a new domain
Can I use my account for commercial purposes?
Yes,
you can use your account for commercial purposes. The World Wide
Web has become one of the most efficient and cost-effective means
of making information, products and services available to the users
of the Internet community.
Do you accept international orders?
Yes.
We have customers located all over the world and we are as close
as your computer. If desired, we can host non-US domain names as
well.
Do you offer dial-up or any high speed Internet access?
No.
You will need local Internet access in order to maintain your web
site and retrieve e-mail addressed to your site. Providing a specialized
service means that we do not have hundreds of modems and access
equipments to maintain, enables us to dedicate more time to our
customers and to the addition of enhancements to the entire site.
Our Hybrid OS Servers are on switched
ethernet and multi-gigabit fibre connections to the Internet. Since we do not offer
dial-up or any type of high speed Internet access services, 100%
of this bandwidth is dedicated to serving your web sites, ensuring
a high level of performance.
Do you offer web site development services?
Yes.
We offer web site design, page development, and custom scripting
services. For more information, please contact our Service Centre to discuss design and pricing.
Does 3TEC.COM handle domain name registration?
Yes.
We will register your domain on your behalf. Visit our DNS
Online Order Form to register your domain name right away.
Am I going to use more than the given monthly transfer included in your plans?
Probably
not, unless you are serving large amounts of multimedia content
to a large audience. Our prices on additional monthly transfer are
very low. To see how much transfer you have used in total for the
month so far, access your Bandwidth Usage in the Panelbox Manager.
What is Virtual Web Server?
We specialize
in Web Hosting which means that you can find a home for your web
site on our web servers and establish a presence on the Internet
without investing thousands of dollars on servers and network infrastructure.
We can help register your own domain name which will become your
unique identity on the World Wide Web. Having your own domain name
does not suggest that you are renting web space because you can
have email-only service. Furthermore, since e-mail can be addressed
to your domain (eg.
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
) you will not have
to announce a new e-mail address if you change Internet providers.
Will I have unlimited access to update my pages?
You
have unlimited access via shell access and FTP 24 hours a day. As
such, you can create and maintain your web pages on your own computer
and upload files to your web site at your leisure.
How do I place an order?
You
can visit our Online
Order page to order any services quickly and securely.
How long does it take to setup a new account?
Your
account will be created as soon as your payment is cleared at the
bank. Credit card orders will usually be fulfilled on the same day.
Do you place any restriction on the web site contents?
No.
3TEC.COM acts as a common carrier and does not inspect, rate, or
censor our customer's content.
Before
submitting your order, the Terms of Service document must be read and agreed to before
your account is created. Basically, don't abuse the system and
don't break American or Canadian laws or your account will be
immediately terminated. In addition, certain materials are strictly
prohibited on our web servers. Please read the Acceptable Usage Policy for more information.
What are the available payment methods?
There
are three ways you can pay for your account:
Cheque,
Certified Cheque or Money Order
Your account is not activated until the cheque clears and the funds are in our account.
Your account is not activated until the cheque clears and the funds are in our account.
Postal and bank processing delays can cause interruptions of service to your web site. To avoid bank delays, pay by Money Order, or have your home branch certify your cheque.
Credit Cards
Credit Card payment is by far the most popular and faster way to pay for your order. Your order is processed immediately when the transaction is approved. 3TEC.COM currently accepts VISA and MasterCard.
Do you offer Money Back Guarantee?
No. Not at this moment.
Can I switch plans once I've paid?
Yes.
You can change plans at any time by informing our Service Centre. Your old account balance will be credited to your new plan.
What is 3TEC.COM's data backup / restoration policy?
Our
backup system performs scheduled daily incremental backup, weekly
full backup and monthly full backup. Monthly backups are kept
for six months.
In any event shall restoration be needed, 3TEC.COM will restore the data from our redundant file server. This type of restoration provides extremely fast recovery of your data, usually within minutes. If the replicated data is not available on the redundant file server, we will then restore the data from our backup library. However, restoring from backup library is usually more time-consuming because of the extremely large data trees and volume, especially when the restoration is only for a particular account.